Frequently Asked Questions
Everything you need to know about our premium tea collections.
Where does your tea come from?
All our teas at Jesse's Teahouse are sourced directly from small-batch farmers across China, ensuring authentic quality and fair trade practices.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days.
Can I return tea if I don't like the taste?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if there is an issue with your order or quality, please contact our support team.
How should I store my tea to keep it fresh?
We recommend storing your tea in a cool, dry place away from direct sunlight, strong odors, and moisture. Our resealable pouches are designed to help maintain freshness.
Are your teas organic?
While many of our partner farms follow traditional, pesticide-free growing methods, not all have official organic certification. We prioritize sourcing from farmers who use sustainable and natural agricultural practices.
Do you offer wholesale opportunities?
Yes, we love partnering with cafes and shops. Please reach out via our contact page with your business details to receive our wholesale catalog.