Returns & Exchanges

At Jesse's Teahouse, we want you to love every steep; however, due to the perishable nature of our tea, we can only accept returns on unopened accessories and non-food items within 30 days of purchase.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging, and not a perishable tea product, as we cannot accept returns on opened or consumed food items.

• 2.
  Contact Support

  Email our team at support@jessesteahouse.com with your order number and a photo of the item you wish to return to receive a return authorization.

• 3.
  Pack and Ship

  Securely package your items and send them back to our warehouse using the provided shipping label or a tracked courier of your choice.

• 4.
  Receive Refund

  Once our tea masters inspect the returned item, we will issue a full refund to your original payment method within 5-7 business days.